Privacy Policy

Last updated: 22 July 2026

Pharmacy Weight Loss Hove | GPhC Registration No. 9012511 | Last updated: July 2026

Pharmacy Weight Loss Hove is a GPhC registered online pharmacy weight loss clinic based in Hove, UK. We are committed to protecting your personal data and handling it responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Please read this policy carefully to understand how we collect, use, and protect your information.

1. Who We Are

Pharmacy Weight Loss Hove is the data controller responsible for your personal information. We are registered with the General Pharmaceutical Council under registration number 9012511. If you have any questions about this policy or how we handle your data, please contact us using the details provided at the end of this document.

2. Data We Collect

We collect the following categories of personal data when you use our services:

• Identity data: Full name, date of birth, and gender
• Contact data: Email address, phone number, and delivery address
• Health data: Medical history, current medications, weight, BMI, and other health information provided during consultations
• Payment data: Payment card details processed securely through our payment provider
• Technical data: IP address, browser type, and website usage data collected automatically when you visit our site

Health data is classed as special category data under UK GDPR and is handled with the highest level of care. We collect this data only because it is necessary to provide you with safe and appropriate pharmacy and weight loss services.

3. How We Use Your Data

We use your personal data for the following purposes:

• To assess your suitability for weight loss treatments through our pharmacist consultation process
• To dispense and deliver prescription and non-prescription weight loss medications safely
• To process payments and manage your orders
• To communicate with you about your treatment, orders, and any follow-up care
• To maintain accurate pharmaceutical records as required by law
• To comply with our legal and regulatory obligations as a GPhC registered pharmacy

Our lawful basis for processing your data is the performance of a contract, compliance with legal obligations, and, where health data is concerned, the provision of health or social care treatment by a regulated health professional.

4. Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. We use essential cookies that are necessary for the website to function, as well as analytical cookies that help us understand how visitors use our site. You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

5. Third-Party Sharing

We do not sell your personal data to third parties. We may share your data only in the following limited circumstances:

• Delivery providers: We share your name and address with our delivery partner to fulfil your order. Orders are dispatched within 1 working day of pharmacist approval.
• Payment processors: Payment information is handled securely by our third-party payment provider and is never stored directly on our systems.
• Healthcare professionals: In cases where it is clinically necessary or required for your safety, we may share relevant health information with other healthcare professionals involved in your care.
• Regulatory and legal authorities: We may disclose data where required to do so by law or by a regulatory body such as the GPhC.

All third parties we work with are required to handle your data securely and in compliance with UK data protection law.

6. Data Retention

We retain your personal and health data for a minimum of eight years from your last interaction with us, in line with NHS and pharmacy record-keeping guidelines. After this period, data is securely deleted or anonymised.

7. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All data is transmitted using secure encryption, and access to patient records is restricted to authorised staff only.

8. Contact Us

If you have any questions about this privacy policy, wish to access your personal data, request a correction or deletion, or raise any data-related concern, please contact us. We aim to respond to all data-related enquiries within 48 hours.

• Email: info@pharmacyweightloss.co.uk
• Phone: (+44) 116 4646009

You also have the right to raise concerns with the relevant supervisory authority if you believe your data has been handled unlawfully.